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Our commitment to service and support begins as soon as you decide to consult us. We prioritize addressing any concerns or questions you may have before making a purchase. Additionally, we have already prepared solutions for various issues that may arise after purchasing our products, providing peace of mind. Our comprehensive range of services includes product consultation, technical and electronic customer support, comprehensive training programs, and reliable in-stock spare parts supply. These are the guarantees that we offer for a long-term, successful partnership with you.
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Customization We understand that some customers may have specific requirements for the textile equipment. In order to better serve a wider range of customers, WUYANG offers customization options based on your needs, including working width, technical parameters, and the addition of language systems in your local language, etc., to meet your specific requirements.
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Installation and commissioning Once the textile machine arrives at your factory, we will place it in the designated location and proceed with the assembly as soon as possible. The installation is considered complete when the machine is properly debugged and running smoothly according to the requirements. This ensures that you can use the equipment without the need for further adjustments, guaranteeing a seamless experience from the moment it reaches your hands. -
Training service Whether you have purchased a new warp knitting machine from WUYANG or have new employees who are not yet familiar with our machines, we provide various training options to ensure optimal performance and longevity of your textile equipment. We offer professional manuals, online guides, video tutorials, and even on-site training. Usually, we send personnel to your factory for on-site explanations and training. If necessary, you can also send your technicians to our company to receive training on the machines and related software.
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Breakdown maintenance We offer immediate technical support according to your needs. Simple problems can be resolved through phone calls or by sharing pictures. If the issue cannot be resolved, our engineers will visit your site for maintenance, and if necessary, provide fast-delivery of replacement of parts for free.
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Warranty service We offer free replacement of any parts with quality issues during the warranty period, except for quick-wear parts.
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In-stock spare parts For your required consumable parts and accessories, we can provide high-quality spare parts on a long-term basis. Currently, we have 95% of the spare parts in stock and they are well managed by our ERP system, ensuring quick delivery and reducing your waiting time.
